FAQ

Frequently Asked Questions

When Can I Pick-up: Grooming appointments will last approximately 2 – 3 hours and you’ll be notified via text message when your cat is ready for pickup.   

What is your Cancellation Policy: Please be aware that all cancellations or rescheduling of appointments must be made at least 7 days prior to your scheduled appointment in order to allow time to fill your reserved appointment slot with another client. Any grooming cancellations made without adequate notice will incur a cancellation fee of 50% of your scheduled appointment.‚Äč

What is your No-Show Policy: If a client fails to arrive for their scheduled grooming appointment and does not provide any advanced cancellation notification to Zen Cat Grooming Spa, it is considered a “No-Show”. All “No-Show” appointments will be charged the FULL scheduled grooming service fee. 

*** All pets must be transported securely in individual carriers ***

What Vet Records Do You Need? To ensure the health and safety of every cat, we kindly request vet records indicating up-to-date vaccinations for Rabies and Distemper (FVRCP), along with clear tests for FIV, Feline Leukemia, and stool parasites within the last three years. When you provide these you will also be cleared to board at the Feline Hotel, as we require all guests meet the same medical screenings.